Introduction
Elevated Operations ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or request our restoration services. This policy complies with the Telephone Consumer Protection Act (TCPA) and the A2P 10DLC messaging framework governing application-to-person text messages in the United States.
Information We Collect
We may collect the following types of information:
- Personal information you provide voluntarily: first and last name, phone number, email address, and property city.
- Request details: the type of damage, how you found us, and any notes you share about your property or loss.
- Communications data: records of calls, text messages, and emails exchanged between you and our team.
- Technical data: IP address, browser type, device type, pages visited, and referring URLs collected automatically.
SMS / Text Message Communications (A2P 10DLC)
By submitting your phone number and checking the consent box on our request form, you expressly agree to receive automated and non-automated calls, text messages (SMS/MMS), and emails from Elevated Operations about your service request, inspection scheduling, and related follow-up. Messages may be sent using an automatic telephone dialing system or artificial/prerecorded voice.
- Consent is not a condition of any purchase or service.
- Message frequency varies based on your request and project status; typically a few messages per project.
- Standard message and data rates may apply according to your mobile carrier plan.
- Opt out anytime by replying "STOP" to any text message, clicking the unsubscribe link in an email, or contacting us directly. After opting out you may receive one final confirmation message.
- Help: reply "HELP" to any message for assistance, or call us at (770) 404-6895.
We do not sell or rent your mobile number. SMS messaging is delivered through A2P 10DLC-registered campaigns and carriers in compliance with CTIA and industry messaging guidelines.
How We Use Your Information
- To respond to your request and schedule inspections or emergency service.
- To communicate with you about your project, estimates, and insurance documentation.
- To coordinate with your insurance carrier regarding your claim, when authorized.
- To improve our website, services, and customer experience.
- To comply with legal obligations and protect our rights.
How We Share Your Information
We do not sell your personal information. We may share it with: service providers and vendors acting on our behalf (e.g., SMS/email delivery platforms, CRM providers); your insurance carrier or adjuster when necessary to process your claim; and legal authorities when required by law. All third parties are expected to handle your information responsibly and in accordance with applicable law.
Data Retention
We retain your information for as long as necessary to provide services, fulfill our contractual obligations, resolve disputes, and comply with legal requirements. Project records may be retained for the duration of any warranty period and beyond as required by law.
Your Privacy Rights
Depending on your state of residence, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain communications. To exercise these rights, contact us using the information below. We will respond within the timeframe required by applicable law.
Data Security
We implement reasonable technical and organizational safeguards to protect your information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
- Phone: (770) 404-6895
- Email: info@elevatedoperations.net
- Mailing address: Elevated Operations, Mableton, GA